What are the responsibilities and job description for the Optical Retail Sales Associate Luxury House Brand position at EssilorLuxottica Group?
Position : Full-Time
Total Rewards : Benefits / Incentive Information
Oliver Peoples was founded in 1987 with the opening of its first boutique and subsequent launch of the original collection. From the beginning, Oliver Peoples had a passion for superior product, a distinctive culture rooted in California, and an obsession with service. These core values have remained at the foundation of the brand and endure today.
A part of an eyewear industry leader, Luxottica, Oliver Peoples strives to be the most prestigious and culturally distinctive eyewear company in the world.
We are committed to excellence in service; our stylists and opticians assist customers in selecting that perfect frame.
GENERAL FUNCTION
The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in-depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele.
MAJOR DUTIES AND RESPONSIBILITIES
- Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
- Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
- Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers.
- Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
- Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products.
- Assist with minor adjustments and repairs.
- Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
- Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
- Understands and adheres to all brand policies and procedures.
- Perform other miscellaneous duties as assigned by management.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Pay Range : 15.37 - 22.01
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and / or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off / vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
