What are the responsibilities and job description for the Corporate - Representative- Customer Service (Mansfield position at EssilorLuxottica?
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If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Vigan and the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Discover more by following us on LinkedIn!
Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible.
GENERAL FUNCTION
The Customer Service Representative provides resolution to process exceptions by using effective problem-solving and critical thinking techniques. Communicates with internal and external customers, providing excellent customer service via all communication channels.
MAJOR DUTIES AND RESPONSIBILITIES
- Analyzes and resolves order errors and inconsistencies.
- Uses effective problem-solving techniques to resolve exceptions.
- Applies critical thinking and attention to detail to ensure customer satisfaction.
- Follows proper procedures and guidelines for resolutions.
- Navigates efficiently in all system applications.
- Process data entry orders.
- Applies proper level of urgency relative to resolution to exceed expectations.
- Internal Communication -Store Associates, Leadership, Brand Teams, other Departments, Team Members, Manufacturing Labs, and Distribution Centers.
- External Communication - Luxottica Retail Vendors, Shipment Couriers, and Outside Labs.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
