What are the responsibilities and job description for the Customer Service Representative position at EssilorLuxottica?
Requisition ID: 868906
Position:Full-Time
Total Rewards: Benefits/Incentive Information
EssilorLuxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.
In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.
EssilorLuxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.
GENERAL FUNCTION
You will be responsible for providing professional services to our internal and external clients by responding to their telephone inquiries, processing client orders, and ensuring that all data is entered accurately.
MAIN FUNCTIONS
- Respond to customer phone calls, emails, chats
- Perform computer entry as required, orders that may come from phone calls, faxes, emails or other sources;
- To provide technical information about our products and answer questions regarding the use of the electronic (web) ordering systems;
- Communicate with the customer to inform them of any changes to their order or additional delays, to obtain missing information or frames to follow, and to inform them of promotions and sales programs;
- Manage daily service level reports;
QUALIFICATIONS
- High school diploma;
- 3 to 5 years of experience in a similar position;
- Good analytical and problem-solving skills;
- Ability to work in a dynamic environment with minimal supervision;
- Knowledge of Microsoft Office and Gmail family software;
- Ability to multitask;
- Team player and ability to interact with various departments;
- Experience in optics: an asset
- Fluent English
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
