What are the responsibilities and job description for the For Eyes - Store Manager 3 #M238 South Weymouth, MA position at EssilorLuxottica?
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If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Discover more by following us on LinkedIn!
Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.
GENERAL FUNCTION
The Store Manager is a leader within the For Eyes organization. The Store Manager delivers key performance indicators and ensures flawless execution of the customer experience, recruits and hires brand right associates with a passion for optics, coaches and develops associates and management alike to prepare bench strength for the region/company, and lastly seamlessly links the doctor and retail functions together.
MAJOR DUTIES & RESPONSIBILITIES
- Conveys a commitment to providing great Customer Service through ensuring the For Eyes team perform the Simple Sales Process.
- Provides effective on-the-job training and guidance to team members making use of Company provided programs.
- Delivers clear, motivating, and constructive feedback in a timely manner to all retail associates.
- Confronts problem performers directly and without delay; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
- Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance, and results.
- Drive profitable personal sales, modeling the way and fostering a retail selling culture.
- Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
- Strives to Exceed on all targets set.
- Delivers the key performance indicators by inspiring their team to provide the customer experience that exceeds expectations through NPS and Google Ratings.
- Executes and on-boards staffing to guidelines.
- Performs administrative duties to include payroll, inventory management, technical application and understanding.
- Completes and files in a timely manner all necessary store and customer paperwork being thorough and exact in detail.
- Leads Doctor of Optometry partnership and co-planning.
- Adheres to company policies and procedures regarding loss prevention.
- Prepares and executes physical inventory per company guidelines.
- Executes guidelines Inventory Management System and Order tracker as a part of global POS.
- Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
BASIC QUALIFICATIONS
- High School graduate or equivalent
- 4 years management/supervisory experience
- Comprehensive knowledge from operations, processes and business implications
- Strong influencing and negotiating skills
- Team building and management skills
- Knowledge of current optical theory and merchandise
- Strong communicator and listener
- Strong basic math skills (addition, subtraction, multiplication, division)
- Sales skills
- Familiarity with cash register, computers and calculators
- Ability to manage time under aggressive deadlines
PREFERRED QUALIFICATIONS
- College degree or equivalent
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- Previous experience in customer service and retail
Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
