RxO - Human Resources Generalist

Requisition ID:874903
Position:Full-Time

Total Rewards:Benefits/Incentive Information

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

GENERAL FUNCTION

The Human Resources Generalist partners with and serves as a resource to management to promote positive associate relations that support EssilorLuxottica's HR strategy, including but not limited to: interpretation of company policies, addressing associate performance issues, identifying resources to support managements' HR needs, and counseling management and/or associates. The HR Generalist also consults on and investigates associate open door concerns and brings resolution to the associates' concerns in a timely manner.

MAJOR DUTIES AND RESPONSIBILITIES

• Provides exceptional customer service to managers and associates. This includes responding to all inquiries quickly, completely, and professionally. Educates managers by providing consultation and coaching regarding: policy interpretation, associate behavior, performance management and associate development.
• Assists managers with diagnosing and resolving issues through proper questioning techniques and risk assessment. Understands and applies company policies/procedures and applicable laws, to consult with managers on best practices that reduces the risk of the Company, builds a positive work environment for the associates and supports the Company's HR strategy.
• Takes accountability for identification, prioritizing, and issue resolution/escalation within established timelines. When necessary, conducts investigations in partnership with HR Business Partner.
• Coaches and consults with supervisors delivering feedback in a manner that will motivate associates to improve while also providing solid and clear documentation. This includes review and consultation of corrective action documentation and development of appropriate performance improvement plans. Leverages exceptional active listening skills to issue spot coaching and asking appropriate follow up probing questions. Handles complex and emotionally charged issues with composure by addressing the situation objectively.
• Effectively utilizes computer systems to capture issue details without effective biases (facts only); investigates prior issues and resolutions; and pulls data for risk assessments and trends. Identifies, compiles and analyzes relevant HR trend data, prepares reports and presents conclusions.

BASIC QUALIFICATIONS

• Bachelor's degree in Human Resource discipline
• 5 years of Employee Relations experience or related HR experience
• Excellent customer service, communications and interpersonal skills
• Excellent active listening and comprehension skills
• Willing and capable of independently making decisions
• Demonstrates customer sensitivity; including development of consultative approach to resolve issues
• Ability to remain calm and demonstrate flexibility in high pressure situations
• Strong consultative skills and ability to exercise judgment based on core policies and practices of the Company
• Ability to conduct investigations in a neutral manner
• Ability to maintain confidentiality
• Excellent written and verbal communications
• Strong critical thinking skills
• Strong attention to detail
• Knowledge of Federal and State Employment Law
• Computer skills, including experience with Microsoft Office
• Collaboration in a team environment

PREFERRED QUALIFICATIONS

• PHR or SPHR

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.