Sales Support Associate

Requisition ID: 874870

Position:Full-Time

Total Rewards: Benefits/Incentive Information

EssilorLuxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

EssilorLuxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.

GENERAL FUNCTION

The Sales Support Associate provides support to the Sales Team and responds to Sales Consultant and Customer inquiries. Contributes to creating and maintaining relationships and ensuring smooth Sales Team operations.

Major Duties And Responsibilities

• Responsible for sending emails into the Sales Support inbox and responding within SLA in a timely and professional manner.
• Support for live Sales Support chat feature – responsible for answering live chats in a timely and professional manner.
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems to ensure excellent service and customer experience.
• Uses a consultative approach with Sales Consultants and customers to drive sales and establishes internal and external business partnerships.
• Maintaining positive relationships with Sales Team and works cross functionally with all departments to find solutions.
• Use of CRM system, corporate tools and software applications to run reports, documents, monitor status for Sales Consultant driven requests.
• Manage sales tracking tools and report on important information
• Works with the Manager to suggest sales process improvements.
• Strategy development to include strategic input and creative problem-solving skills.
• Effectively uses all marketing support and training materials.
  
  

Basic Qualifications

• AA/AS degree preferred, or equivalent related 2 years of experience in successful customer service, call center or sales support role.
• Strong interpersonal skills i.e. flexibility, adaptability and a proven ability to work in a team environment.
• The successful candidate will possess excellent verbal and written communication skills and good organizational skills.
• Demonstrated computer skills (MS Excel, PowerPoint, Word, Outlook, Google Suite & general PC navigation).
• Must be able to handle multiple concurrent tasks at one time.
• Must have ability to learn and develop a working knowledge of the optical industry and our products: contacts, eyeglass lenses, coatings, lens prescriptions.
  
  

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.