IT Training Associate

Description

Job Summary

The associate reports to the Training and Communications Manager. This role will assist with various aspects of Essintial’s training program development to support the implementation of effective training programs and initiatives to enhance employee skills and knowledge. The ideal candidate will have a deep understanding of IT and technology hardware/software and experience in designing and delivering training programs.

Responsibilities

• Collaborate with the Training and Communications Manager to develop training programs that align with Essintial's goals and objectives.
• Conduct research on industry trends and new technologies to ensure that training programs stay up-to-date and relevant.
• Create engaging and user-friendly training materials, including presentations, videos, and documentation.
• Assist in designing and implementing training programs, including scheduling, logistics, and participant preparation.
• Provide technical support during training sessions, addressing questions and troubleshooting technical issues.
• Monitor and evaluate the effectiveness of training programs, making recommendations for improvement.
• Maintain training records, including attendance, evaluations, and certifications.
• Contribute to the development of training materials and educational resources.
• Work closely with other departments to understand their training needs and provide support where needed.
• Perform other tasks as assigned.
  
  

Requirements

Requirements

• Education or background in IT, technology, or a related field.
• Strong understanding of IT hardware/software.
• Experience in designing and delivering training programs.
• Proficient in Microsoft Office Suite and Learning Management Systems.
• Excellent communication skills, both written and verbal.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.