On-site IT Support Technician

Description

Summary

We are seeking an IT Support professional to join our dynamic team. In this role, you will play a crucial part in ensuring the smooth operation of IT services across various enterprises. Your expertise will directly contribute to maximizing technology availability and enhancing customer satisfaction.

Responsibilities

• Provide technical support and troubleshooting for hardware and software issues.
• Manage help desk requests and ensure timely resolution of incidents.
• Assist in the configuration and maintenance of computer networks.
• Utilize Remedy for tracking service requests and incidents efficiently.
• Support Active Directory management tasks including user account administration.
• Implement and manage firewall configurations to ensure network security.
• Collaborate with team members to improve service delivery processes.
  
  

#EES25

Requirements

Requirements

• Proven experience in IT support or technical support roles.
• Strong knowledge of DNS, computer networking, and firewall management.
• Familiarity with Active Directory and SCCM is preferred but not required.
• Excellent communication skills for effective interaction with clients and team members.
• Ability to work independently as well as part of a collaborative team environment.
  
  

If you are passionate about technology and customer service, we invite you to apply today and become a vital part of our team!