Job Description

We at Esskay Dental are excited to announce a full-time job opening for a dedicated and professional Dental Front Office Team Member - PCC/Manager/Scheduling. Our practice is committed to delivering top-notch dental care to our community. As we expand our team, we are looking for a dynamic individual ready to contribute to our front office operations and help optimize patient care coordination.

This position is integral to the functioning of our dental office. It combines roles of Patient Care Coordinator (PCC), Office Manager, and Scheduler. It's an on-site job, offering an incredible opportunity to interact directly with patients and ensure the smooth operation of the front office. We are looking for someone who thrives in a busy environment and is meticulous about enhancing patient encounters through efficient management service.

Duties and Responsibilities

• Manage the front office activities to ensure excellence in patient reception and overall office coordination.
• Schedule patient appointments efficiently to optimize the workflow and dentist’s calendar.
• Maintain updated records of patient appointments, payment transactions, and insurance verifications.
• Facilitate effective communication between patients, dentists, and other medical professionals involved in patient care.
• Oversee administrative procedures and documentation to comply with medical and legal requirements.
• Handle patient inquiries over the phone and in-person, providing clear and courteous information.
• Manage inventories of office supplies and reorder as necessary to maintain proper office operations.
• Coordinate with the dental team to develop and implement strategies for improving customer service and operational efficiency.
• Ensure confidentiality and security of patient records in accordance with HIPAA regulations.
• Process billing and payment procedures, submitting dental claims and managing account receivables.
• Prepare regular reports on office performance and patient feedback to facilitate continuous improvement.
• Lead, motivate, and supervise front office staff to foster a collaborative and efficient team environment.

Requirements

• Proven experience in dental office management or a similar role in healthcare administration.
• Strong understanding of dental scheduling and billing software systems.
• Excellent organizational and leadership skills.
• Exceptional communication and interpersonal skills to interact effectively with patients and staff.
• Knowledge of dental terminology, procedures, and diagnosis.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Commitment to providing high quality customer service and patient care.
• Understanding of insurance policies and claims processing in a dental context.
• Familiarity with regulatory requirements of healthcare operations, including HIPAA.
• High school diploma or equivalent; further education in Medical Administration or relevant fields is preferred.
• Strong IT skills and proficiency in MS Office (especially MS Excel).
• Empathetic and professional attitude with a focus on patient satisfaction and discretion.