National Service Manager

National Service Manager – Industrial Equipment

ESSENTIAL DETAILS:

• Possess a high degree of integrity
• Proven experience leading/managing a team of equipment maintenance field supervisors across multiple regions
• Experience managing and creating value added service functions for industrial equipment installations, maintenance, troubleshooting, and repair
• Proven track record of achieving operational excellence
• Exemplifies and provides customer service that exceeds expectations
• Able and willing to travel frequently, including significant overnight travel, nationwide
• Familiarity, knowledge and experience to provide electro/mechanical technical guidance
• Has acceptable background and driving record to obtain/maintain military base clearances and comply with Federal contract requirements
  
  

POSITION PURPOSE:

Manage and provide leadership to a nationwide industrial equipment service department & customer service program. Responsible to Lead a team of regional field service supervisors in the execution of installation, maintenance and repair needs for existing/new customers. Responsible for increasing the effectiveness and efficiency of service department operations through improvements to each function as well as coordination and communication between functions; resulting in an exceptional customer experience. Frequent travel to the various service regions to actively manage regional supervisors and ensure operational excellence.

PREFERRED QUALIFICATIONS:

The ideal candidate will have 3 plus years of proven leadership managing and motivating a team of regional supervisors, accompanied by problem-solving and decision-making skills which has enabled them to tackle challenges effectively. Knowledge and background in troubleshooting mechanical, electrical plumbing and electronic systems a plus. They must possess the proven ability to utilize and leverage current tools and ever-changing technologies that support field service operations.

YOU SHOULD WORK FOR EST!

We recognize that our employees are our greatest assets in maintaining our business philosophy, and offer the following to demonstrate our appreciation for the value each employee brings to the organization:

• Competitive Pay
• Bonus Opportunities
• 401k Plan – 100% Company match Up To 4%, With Immediate Vesting
• 11 Paid Holidays
• Sick & Vacation Pay
• Medical, Dental and Vision insurance
• Health Savings Account (HSA)
• Life Insurance and AD&D
• Short-Term Disability
• Tuition Reimbursement
• And many more!
  
  

EST Companies is a small but mighty, private family business with a big footprint in the industry. Our customer base includes the military, industrial and construction companies, mining, municipalities and more. EST Companies is headquartered in Tempe, Arizona; however, we have regional centers and team members across the globe. EST Companies strives to be the best in our field by providing the highest quality products, integrations of multiple solutions, turnkey installation, on-going maintenance, and service updates. EST provides outstanding support during all aspects of each project from design, construction, installation and testing, service, and maintenance.

OTHER KEY FUNCTIONS:

• Enforces strict compliance with EST Companies mission, vision, values, and quality statement; procedures pertaining to the operation of the EST Service department and programs; and all municipal, state, and federal regulations
• Ensure 100% delivery of all contractual and quality service goals; attaining revenue targets and avoiding penalties.
  
  

OTHER QUALIFICATIONS:

• Associates/Bachelor’s degree preferred
• Strong customer orientation – Dependable, hands-on, hardworking, honest and ability to work effectively under pressure
• Understanding of the importance of being a team player to achieve organizational goals
• Must be able to understand accounting spreadsheets, budgets, cost analysis and other similar reports. Must be able to create appropriate analysis and reports as required.
• Proficient in Microsoft Office Suite; experience with CRM software, Quick Books preferred, and other management tools/technologies.
• Ability to respond effectively to the most sensitive inquiries and complaints. Effective and persuasive presentation skills on controversial or complex topics to direct reports, management, public groups, etc
• Fluent in English with excellent communication and listening skills
• Must be willing to travel Extensively - usually 50% travel
  
  

PHYSICAL DEMANDS:

• Ability to work outside under various environmental conditions
• Ability to routinely lift 50 pounds – occasionally up to 100 pounds
• May include some exposure to hazardous materials and equipment.
• Ability to complete complex work and requires continuous, concentrated mental and visual effort to plan and problem solve.
• Ability to maneuver around moving objects, vehicles, and/or machinery.
• Ability to climb ladders with 300 lb. weight limit.
• May be expected to drive for long periods of time.
• Ability to travel by way of commercial aircraft.
  
  

We are an Equal Employment Opportunity (EEO) employer and welcome all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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