What are the responsibilities and job description for the Sales Support Administrator position at EST03 INC?
Description
Job Title: Sales Support Administrator
Department: Fleet Sales
FLSA Status: Exempt
Location: Cincinnati
Position Overview:
The Sales Support Administrator plays a key role within the National Accounts Department, supporting Account Executives and Account Managers. This role ensures seamless sales operations, enhances the customer experience, supports future orders, and is an integral part of the sales team's success.
Principal Duties and Responsibilities:
- Act as a liaison between the fleet sales team and other departments to ensure smooth workflow and communication.
- Facilitate client communications (e.g., gathering VINs, installation locations) and ensure accurate, timely order processing.
- Provide administrative and operational support, including order management, bid/quote assistance, data entry, and signed proof coordination.
- Maintain accurate order processing databases, ensuring all data is up to date.
- Respond to fleet sales requests regarding invoicing, shipping, quality concerns, and additional orders in NetSuite.
- Participate in quality assurance meetings and contribute insights to improve processes.
- Assist with reporting, documentation, and process improvements to enhance sales efficiency.
- Perform other duties as assigned.
Requirements
Qualifications & Skills:
- Bachelor’s degree or equivalent experience required.
- Minimum 2 years of experience in customer service, sales support, or account management.
- Account management experience is preferred but not required.
- Strong interpersonal skills with a collaborative, positive, and team-oriented mindset.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
- Highly detail-oriented with strong organizational and time management abilities.
- Proficiency in MS Office (Word, Excel, PowerPoint) and experience with CRM systems (e.g., NetSuite, Salesforce).
- Ability to adapt to dynamic and evolving business needs.
Work Requirements:
- Minimal travel required (5%).
- Valid driver’s license and access to a personal vehicle for client visits, if needed.
- Ability to lift 15-20 lbs occasionally.
- Onsite role at Headquarters in Blue Ash, Ohio.
- Ability to work independently while contributing to a collaborative team environment.
Why join our team?
At Advertising Vehicles, we believe in rewarding talent and dedication with benefits that cater to your professional growth and personal well-being. Here is what you can look forward to:
- Dynamic Work Environment: Be part of an innovative team where your ideas and contributions are valued.
- Comprehensive Health Coverage: Access to health, dental, and vision plans to keep you and your family healthy.
- Financial Security: We offer short-term disability, long-term disability, voluntary accident insurance, voluntary critical Illness insurance, and voluntary life insurance to ensure you and your family are protected.
- Paid Time Off: Enjoy 120 hours of PTO, one (1) flexible holiday, 9 holidays, and 16 hours of community service.
- Retirement Plans: Secure your future with our 401(k) plan and company match.
- Community Service Hours: Take advantage of 16 hours of paid time each year to give back to causes you care about and make a difference in our community.
