What are the responsibilities and job description for the Account Management Specialist (Austin, TX) position at Establishment Labs?
About Us:
Establishment Labs is changing the medical device, breast health, aesthetics and reconstruction industry by designing, developing, and manufacturing an innovative portfolio of advanced medical aesthetic device technologies and wellness solutions. It is currently the world’s fastest-growing women’s health company.
Our Femtech solutions are proudly produced at two MDSAP-certified, carbon neutral, LEED Gold certified, state-of-the-art manufacturing facilities in Costa Rica and are approved for sale in more than 85 countries.
Since 2018 the company trades on the NASDAQ stock exchange under the ticker symbol ESTA and has a market cap of around $1.8 billion.
This is an exciting opportunity to join an innovative international company in hyper-growth as we launch a significant revolution to transform the women´s aesthetics industry.
Objective:
The Account Management Specialist plays a pivotal role in managing and supporting key aspects of account management within the sales operations team. This role focuses on efficient consignment management, including the Provisional Stock Program (Flash) and Managed Stock Locations (MSLs). The Specialist also acts as the primary point of contact for sales representatives in addressing issues. This position is based centrally at our Austin office and closely collaborates with Sales Ops Field Support to manage crucial information derived from the field.
Necessary Duties and Responsibilities include the following:
Consignment Management:
- Oversee consignment inventory, including the Provisional Stock Program (Flash) and Managed Stock Locations (MSLs).
- Collaborate with sales representatives and field support to ensure accurate stock levels and timely replenishment.
Sales Representative Support:
- Serve as the primary point of contact for sales representatives to address issues, inquiries, and concerns.
- Assist sales representatives with navigating operational challenges and provide timely solutions.
Information Management and Collaboration:
- Collaborate closely with Sales Ops Field Support to manage and utilize field-derived information effectively.
- Contribute to the streamlined flow of information between field operations and central office.
Administrative Support:
- Assist in documentation, reporting, and data entry related to consignment management and account support.
- Coordinate closely with internal teams to ensure accurate and up-to-date records.
Job Specifications:
- Bachelor's degree in Business Administration, Management, or related field.
- Previous experience (5 years) in account management, sales support, or related roles.
- For internal applicants: 1 year of service within Motiva US, ESTA, But as per Business needs, this could change.
- Strong organizational skills and attention to detail for accurate account management.
- Familiarity with consignment management processes, including Provisional Stock Programs and FSLs.
- Effective communication skills to address sales representative inquiries and issues.
- Proficiency in MS Office tools (Excel, Word, PowerPoint).
- Ability to collaborate with cross-functional teams and manage multiple tasks.
- Problem-solving mindset and proactive approach to issue resolution.
- Adaptability to evolving operational scenarios.
- Strong team player with a customer-centric focus.
Important Note: This job description includes the necessary aspects required to evaluate this job position. It should not be used as a comprehensive list of all responsibilities, skills or functions.
At Establishment Labs we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability (visible and not visible), gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.
