What are the responsibilities and job description for the Accounts Receivable Analyst position at Establishment Labs?
About Us:
Establishment Labs is changing the medical device, breast health, aesthetics and reconstruction industry by designing, developing, and manufacturing an innovative portfolio of advanced medical aesthetic device technologies and wellness solutions. It is currently the world’s fastest-growing women’s health company.
Our Femtech solutions are proudly produced at two MDSAP-certified, carbon neutral, LEED Gold certified, state-of-the-art manufacturing facilities in Costa Rica and are approved for sale in more than 85 countries.
Since 2018 the company trades on the NASDAQ stock exchange under the ticker symbol ESTA and has a market cap of around $1.8 billion.
This is an exciting opportunity to join an innovative international company in hyper-growth as we launch a significant revolution to transform the women´s aesthetics industry.
About The Role:
An Accounts Receivable (AR) Analyst is responsible for managing the company's accounts receivable process, ensuring the timely collection of payments from customers, and maintaining accurate financial records. This role involves analyzing customer creditworthiness, preparing invoices, resolving billing discrepancies, and providing support to improve cash flow management. The AR Analyst plays a crucial part in maintaining the financial health of the organization by reducing overdue accounts and ensuring accurate reporting.
Your Responsibilities:
- Reconcile customer accounts to ensure all payments are correctly applied.
- Investigate and resolve discrepancies between customer payments and invoices.
- Maintain up-to-date records of customer interactions and payment statuses.
- Responsible for reducing the DSO and limit bad debt expense
- Reconcile customer accounts to ensure all payments are correctly applied.
- Investigate and resolve discrepancies between customer payments and invoices.
- Maintain up-to-date records of customer interactions and payment statuses.
- Prepare regular AR aging reports and other financial reports for management review.
- Suggest payment plans to Global Treasury to facilitate customer payments
- Serve as the main point of contact for customers regarding billing inquiries and payment issues.
- Initiate and document dunning process with 3rd party providers for significant overdue balances.
- Collaborate with cross-functional teams to streamline invoicing and collection processes.
- Execution of global standardized receivable and collections procedures.
- Maintain positive relationships with customers through effective communication and problem-solving.
- Address and resolve customer complaints promptly and professionally.
- Monitor/measure customer payment performance, including monthly metrics, and provide support/reporting to the Manager. Review a variety of reports, documents, and on-line data systems to research problems.
- Support implementing internal controls and utilizing the credit hold policy globally when required.
- Assist in the development and maintenance of AR-related documentation and procedures.
- SOX Compliance requirements and improvements.
Requirements:
- Proficient in English, Spanish is a plus.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
- Experience with SAP S4 Hana and Salesforce.
- Proficiency in accounting software and Microsoft Office Suite (especially Excel).
- Experience in customer service roles preferable.
- From 3 to 5 years of experience in accounts receivable, credit analysis, or a similar role.
- Minimum bachelor's degree in accounting, administration, industrial engineering or some branch of finance or projects.
- Excellent analytical, organizational, and problem-solving skills.
- Ability to work independently and collaboratively in a team environment.
