What are the responsibilities and job description for the IT Technician Level 3 position at eStaffLLC?
We are seeking an enthusiastic IT Technician Level 3 to work directly with a motivated team of technicians to manage and maintain the IT networks of many businesses throughout our the South and East Austin areas.
This is a permanent position, and we are only looking for local candidates in Austin, Texas, who can drive to the South and East Austin areas.
An ideal candidate will be able to manage client networks, troubleshoot and resolve issues and complete projects, such as network design and installation, every day. The candidate will be able to guide the other technicians in solving problems, perform on-site work at the client's site as well as work from office or home when not scheduled for on-site work. This candidate can begin immediately and lives at an accessible distance from our service area around South Austin. The candidate must have a reliable form of transportation and be willing to commute within the service area described above.
RESPONSIBILITIES
- Mentor other technicians and provide correction where necessary.
- Build processes and policies for internal use and for clients.
- Conduct network assessment audits for client prospects.
- Provide remote and onsite technical support to our clients.
- Diagnose, research and troubleshoot computer system issues, including operating systems, H / W and S / W, networking, VPN, connectivity, server, and other network devices / peripherals, both remotely and onsite.
- Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, servers, backup systems, and mobile / IoT devices.
- Provide on-call emergency services after business hours, holidays and weekends as required.
- Respond promptly and professionally to alerts and end-user IT issues.
- Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
- Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.
- Responsible for meeting Client Service Level Agreement goals.
- Occasionally attend networking (prospecting) events to obtain sales leads and referrals.
Job Requirements
QUALIFICATIONS
