What are the responsibilities and job description for the Fitzroy Promenade Resident Coordinator position at Estage Property Management?
Job Description: Fitzroy Promenade Resident Coordinator
We are seeking an energetic and customer-oriented administrative and marketing associate to join our team as our Resident Coordinator 40 hours per week. This role is ideal for a self-starter with a positive attitude who enjoys working in a dynamic environment. You’ll support daily office tasks, conduct apartment and general property tours, handle social media marketing, assist with resident follow-ups, and help plan events to foster a vibrant community.
Key Responsibilities:
- Sales
- Conduct apartment and general property tours.
- Handle telephone and online inquiries.
- Assist with in-person applications and inquiries.
- Conduct prospect follow up.
- Ensures the office, models, amenities, target apartments and market ready apartments are in perfect condition. Cleans, vacuums and dusts as needed.
- Physically inspect property when on grounds, pick up litter and report any service needs to maintenance staff. Inspect move-outs and vacancies.
- Comply with all local, state and federal regulations as well as all company policies and procedures.
- Administrative Support
- Handle phone calls and emails with a friendly and professional demeanor.
- Maintain organized files, records, and office supplies to ensure smooth daily operations.
- Assist with data entry, appointment scheduling, and general office coordination.
- Social Media Marketing
- Create, schedule, and post engaging content on social media platforms to connect with residents and attract new prospects.
- Respond to social media messages, comments, and inquiries to foster an online community.
- Support social media campaigns, contests, and promotions to encourage resident interaction.
- Track and report social media engagement to help optimize our outreach.
- Resident Follow-Up
- Conduct proactive follow-ups with residents to gather feedback and address any concerns.
- Provide timely responses to resident inquiries, ensuring excellent customer service and support.
- Assist in the renewal process, encouraging early renewals to maintain occupancy.
- Event Planning and Coordination
- Help plan and coordinate resident events, from theme selection to event setup.
- Manage event logistics, including setup, decor, catering, and entertainment.
- Promote events on social media and other channels to maximize resident participation.
- Gather feedback post-event to continuously improve future experiences.
- Marketing and Content Creation
- Draft newsletters, flyers, and marketing materials to inform residents of community news, events, and promotions.
- Design simple visuals using Canva or similar tools for social media and event promotion.
- Bring creative ideas to enhance community engagement and resident satisfaction.
- Customer Service
- Provide friendly and professional assistance to residents, prospective residents, and visitors.
- Create a welcoming atmosphere that reflects our community’s values and enhances the resident and prospect experience.
Qualifications:
- High school diploma or equivalent.
- Excellent communication skills with a strong focus on customer service.
- Positive, motivated, and able to work independently with attention to detail.
- Experience in customer service, event planning, or marketing is a bonus.
Work Schedule:
This is a 40 hour per week position, with the expectation of working on Saturdays.
Why Join Us?
We offer a supportive, upbeat work environment where your creativity and enthusiasm can thrive. This role provides valuable experience in administration, social media marketing, and event planning while making a positive impact on our community. If you're a self-starter with a passion for people, we’d love to hear from you!
