What are the responsibilities and job description for the Guest Experience Coordinator (Laidback Luxury in La Jolla) position at Estancia La Jolla, A Noble House Hotel?
Description
ABOUT US:
From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.
THE JOB:
As a Guest Experience Coordinator, you will have the opportunity to meet and interact with people from all over the world! Our Guest Experience Coordinator proudly showcases our hotel, amenities and surroundings. The Guest Experience Coordinator is a highly visible role in which you directly impact the guests stay and have the ability to create memorable experiences for our guests.
As a Guest Experience Coordinator, you will have the opportunity to provide exceptional service to our guests by handling VIP preparations, managing room inventory, answering phone calls, and fulfilling concierge requests. This is a highly visible role in which you directly impact the guests’ stay and have the ability to create memorable experiences for our guests. Key responsibilities are:
- VIP Preparation: Ensure all VIP guests receive personalized and exceptional service by preparing their rooms with special amenities, coordinating personalized services, and ensuring all special requests are met.
- Answering Phone Calls: Handle incoming calls promptly and professionally, providing information about hotel services, reservations, and local attractions.
- Room Inventory Management: Oversee and manage room availability, allocations, and reservations to ensure optimal utilization and guest satisfaction.
- Guest Relations: Act as the primary point of contact for guest inquiries and concerns, providing timely resolutions and ensuring a memorable stay.
- Collaboration: Work closely with housekeeping, front desk, and other departments to ensure seamless service delivery and guest satisfaction.
Additional Key Responsibilities:
- Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency as needed.
- Maintain and update guest profiles with preferences and special requests.
- Monitor and respond to guest messages and emails.
- Prepare daily reports and assist with administrative tasks.
- Assist in training and mentoring new staff members.
YOU:
To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Guest Experience Coordinator requires skills such as patience, empathy, and a desire to make memorable experiences and provide excellent service for our guests.
OUR CULTURE:
Be part of our award-winning team named TOP Workplace in San Diego 2022-2024 and TOP Workplace USA 2023-2025 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. The people who best fit Estancia La Jolla are sharp, hardworking team players. We are looking for candidates with experience in having fun!
THE OFFER:
In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals.
Requirements
Minimum two years' experience in hospitality operations.
Results-oriented with a focus on service excellence.
Attention to detail with a talent for multitasking.
Strong interpersonal and problem-solving abilities
An effective communicator, team member, and collaborator.
Minimum two years in hospitality operations and concierge experience and a proven record of delivering “best in class” customer interactions.
InforHMS experience preferred.
Highly responsible & reliable, must be able to work evenings, weekends, and holidays.
At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!
If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply!
Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D
EEO Statement
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.
Salary : $20
