What are the responsibilities and job description for the Sales Coordinator - Laidback Luxury in La Jolla position at Estancia La Jolla Hotel and Spa?
Job Type
Full-time
Description
THE JOB :
As a Sales Coordinator , you will be responsible for assisting the Sales and Marketing team with general office duties (i.e. answering phones, filing, mail, email, copying, faxes, etc.) Additional duties may typically include preparing / completing sales-related documents (i.e. proposals, contracts, lead distribution and turnovers); coordinating group leads and / or reservations, VIP arrivals, special event and preparing a variety of reports. Provides professional service to gain high level of guest confidence and satisfaction. Enters information into computer system and runs necessary reports. Seeks opportunities to maximize revenue and streamline day-to-day processes.
YOU :
To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Sales Coordinator requires skills such as patience, empathy, and a desire to provide excellent service for our guests.
Our CULTURE :
Be part of our award-winning team named TOP Workplace in San Diego 2022-2024 and TOP Workplace USA 2023-2025 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun!
The OFFER :
In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals.
Requirements
Experience within a hotel / resort environment
One to two years of customer service experience at comparable hotel or setting. Sales experience desired.
Must have excellent customer service / communication skills to work with callers of various social, cultural, economic and educational backgrounds for the purpose of resolving problems / complaints and providing a high level of guest satisfaction.
Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
Requires good working knowledge of Microsoft Office applications (including Outlook, Word and Excel) and ability to learn and operate other hotel computer systems. Delphi FDC experience desired.
Strong attention to detail and the ability to handle multiple tasks. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
Ability to work on AM, PM, weekend and holiday shifts as required by operational needs
At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!
If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply!
Estancia La Jolla Hotel & Spa is an equal opportunity employer M / F / V / D
EEO Statement
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender / sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.
Salary Description
25.00 per hour
Salary : $25
