What are the responsibilities and job description for the Beauty Advisor/Artist Beauty Advisor position at Estee Lauder?
MAC Travel Retail Americas is looking for a Beauty Advisor - Artist for their Washington DC Airport Store.
The Artist is responsible for the superior service ambassadorship expected from all employees. They uphold the friendly, welcoming image of the brand and showcase products, artistry and culture of the company to the customer. Their primary responsibility is to achieve optimal performance and uphold the expectation of the Joy Journey service model and the 5 non-Negotiables of service behaviors. They are expected to deliver sales expectations through customer service and co-creating with the customer to provide personalized artistry/product solutions for their needs. They are responsible for building their personal business and clientele, inspiring loyalty to the brand for the Customer and driving repeat business through sales and services.
Description
As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers.
You will also like working as part of a high performing team to create impact with in-store events and to ensure that the store always achieves our high standards of visual merchandising to stand out against our competitors.
If you are a dynamic self-starter looking for a progressive career opportunity then this could be the perfect role for you and the first step of your career with a leader in prestige beauty.
While certification in make up artistry and/or previous retail make up experience is desirable we also welcome applicants with amateur level experience. As a leader in prestige beauty with a culture that values diversity of thought and people, we offer excellent training and development and a competitive remuneration and benefits package.
Qualifications
- While a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise
- All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Position Responsibilities
Self-starter, able to work independently and as part of a team and must have good time management skills.
Excellent communication skills to be performed daily.
Greet customers with name immediately upon customer’s arrival, to begin engaging and thoughtful connection.
Build trust and rapport with customers through open-ended questions and authentic curiosity in their needs, with effective verbal interaction and validation.
Sample products as applicable to drive loyalty and repeat business.
Ability to serve multiple customers at peak times, without compromising their experience.
Ability to build a long-term relationship with the customer ultimately leading to retention and loyalty.
Leverage clienteling/Customer Relationship Management (CRM) tools to capture customer profile and utilize client “book” every day to connect with customers for outreach, replenishment and to drive sales.
Own and achieve individual sales goals and contribute to team sales goals.
Stay current on beauty industry trends and competitive landscape (specifically via social media) to validate customers’ interests and purchases, better personalize recommendations to their needs.
Qualifications
High School or High School Equivalency
0-1 years retail experience; Cosmetic experience preferred.
Excellent customer service, communication, organizational skills, and time management skills
Ability to assess customer needs and make recommendations.
