Investigator I, Claims

Job Summary:

• Investigate, gather needed information, communicate and resolve cargo claims as needed to meet the expectations set forth by Estes claims process
• Review claim files as assigned and adjudicate liability according to the data
• Amend and adjust claims according to results of investigation inclusive of factual data and/or terms and conditions set forth in agreements made. Negotiate up to $500 claim payment settlements with customers. Review higher level claims with Investigator or management to determine disposition and resolution. correspond in writing with claimants regarding denials, additional information requests, amendments and resolution
• Gather, and confirm carrier rebuttal information with customer and review with Investigator or management as appropriate
• Audit reports and discrepancies in the claim file
• Assists internal and external customers with claims related inquiries
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

• High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background
• Some cargo claims examiner or terminal OS&D experience and prefer: 1-2 years of general transportation experience and/or shipping and receiving
• Computer literate in AS400, Microsoft Office
• Strong attention to detail orientation with good analytical skills
• Strong interpersonal, written and verbal communication skills
• Demonstrated customer service skills
• Effective organizational and prioritization skills for managing multiple tasks
• Solid negotiation skills
• Ability to work cross functionally with individuals and teams from different areas
• Ability to make independent decisions and work with little supervision
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.