Supervisor, International Air Freight – Exports

Overview

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

Responsibilities

The Supervisor, International Air Freight – Exports will exclusively manage a team of dedicated Air Export personnel. The Supervisor, International Air Freight – Exports will focus on planning, developing, and executing an effective strategy for Air Export product development, expense control, and overall department profitability in partnership with the Sr. Manager International Air Freight. They will be responsible for evaluating pricing and transportation options, in order to provide exceptional customer service while overseeing the Air Export Operations Department and its international clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Outsource and negotiate air freight rates for the international market.
• Develop and maintain strong relationships with carriers and other subcontractors to support airproduct service level and rate competitiveness.
• Overall responsibility for determining the production capacity needed to meet changingdemands both short and long-term.
• Assess current and evolving business models in the marketplace affecting the global air freightbusiness and provide input on growth and opportunities.· Ensure all quality procedures are being monitored by overseeing and assisting stations toidentify areas of improvement, identify gaps, and ensure appropriate steps are being taken todispute resolutions.· Responsible for ensuring the dedicated Air Export personnel are meeting the highest level of service.· Assist and direct employees in answering customer inquiries and other related customer servicefunctions.· Responsible for creating and ensuring key performance indicators (KPIs) are consistently met bythe team.· Comply with company C-TPAT and TSA security procedures.· Perform other duties as assigned.

Qualifications

QUALIFICATIONS

• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Must be able to proficiently complete air and ground shipping documents both electronically and manually.
• Work outside of normal business hours in order to meet deadlines where necessary and as directed by management.
• Maintain a strong work ethic, including a positive demeanor at all times and work in a cooperative and friendly manner with customers, co-workers and those with whom the employee comes into contact while fulfilling the obligations of the position.
• Minimum of an Associate’s degree (or equivalent) in a related field and 1– 3 years of experience in transportation, logistics or other transportation business. However, a combination of experience and/or education will be taken into consideration. 
• Present a professional appearance, attitude, and image with internal and external clients.
• Demonstrate effective problem solving, interpersonal, written and verbal communication skills. Must be able to clearly convey short and long-term defined goals.
• Ability to speak English is a requirement of the customer.
• Ensure complete customer satisfaction and to create repeat business opportunities.
• Meet all deadlines 100% of the time.
• Regular, reliable attendance.
• Knowledge of world geography.
• Effective time management.
• Excellent problem solving skills.
• Ability to multi-task and change course quickly.
• Interpret information to accomplish business objectives.
• Plan and prepare for the needs of the organization within the employee’s span of
• Exceptional organizational skills.
• Ability to work with groups of people such as other departments and communicate known concepts.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.