Patient Account Representative

ESTES PARK HEALTH COMPANY DESCRIPTION:

Estes Park Health exists to make a positive difference to the health and well-being of all we serve. Located about 90 miles northwest of Denver, at 7,522 feet above sea level, Estes Park Health sits in the heart of the Rocky Mountains. As a gateway to Rocky Mountain National Park, the adventurous lifestyle Estes Park supplies open endless outdoor opportunities for our staff. We promote a healthy work-life balance to give our staff the time to enjoy the “playground” that is Colorado.

From pediatrics to geriatrics, Estes Park Health supplies a full spectrum of care for our friends, neighbors, and visitors in the entire Estes Park Valley and Rocky Mountain National Park. Today, over 18,000 patients—residents and visitors alike—see our health care teams for both outpatient and inpatient services.

SUMMARY:

The Patient Account Representative represents Patient Financial Services by managing billing questions from patients that inquire by phone, email, or walk-in to our office.  Researches the status of the account to be able to clarify to a patient how a claim was processed or identify if a correction is needed.  Once a patient is ready to pay, explains the payment options and makes appropriate arrangements for their account. 

ESSENTIAL DUTIES:

• Research insurance payments and adjustments to explain to a patient how their account was billed.  If there is an error, will take action to correct the claim and set up the account to be rebilled. 
• Takes patient payments via all possible payment options that include prompt payment discounts, payment plans, a bank loan or setting up an online account.    
• Works closely with Financial Counseling and Pre-Access services regarding patient self-pay balances. 
• Represents the Billing Office to patients, providing customer service for billing concerns for Hospital and Clinic accounts by walk-in, phone, or email. 
• If there is a concern about inaccuracy of charges or clinical services, will work closely with the Quality Department to resolve the patient’s concerns, particularly issues that impact the patient financially.
• Identifies patients that need financial assistance and refers patients to Financial Counseling for walk-in visit or appointment as appropriate.  
• Courteously answers telephone calls and promptly returns voice mail messages, routes calls, and takes accurate messages as is appropriate. 
• Manages output of patient statements and reviews returned mail to determine if correct address can be found. 
• Demonstrate initiative and resourcefulness by making recommendations and communicating trends and issues to supervisor. 
• Perform in accordance with all local, state, and federal laws and regulatory agency standards. 

POSITION REQUIREMENTS: 

• High School Diploma or G.E.D. 
• Healthcare billing experience preferred. 
• Excellent customer service skills and communication skills.    
• Moderate computer knowledge. 
• Microsoft Suite knowledge. 
• Must be able to work well in a fast paced, team environment.    

PAY DETAILS:

$16.50 - $22.44 per hour 

BENEFITS:

We offer a full range of benefits to fit your needs and family for full time and part time employees!

All employees are enrolled in a Money Purchase Pension Plan 401(a) which replaces Social Security contributions.  You control the investments on-line yourself or with you financial advisor to help it grow.  We also offer a 457(b) plan for you to ad additional funds to your investments.

Medical – Choose from a HSA or PPO medical plan with pre-tax spending accounts.
Dental – An affordable all-inclusive services plan.  No need to choose from 2 or 3 options.
Vision – Just for you or your whole family.
Paid Time Off – Personal and sick leave immediately available as accrued each pay period.
Medical Transport – Add MASA as a supplemental for both Air and Ground usable in all 50 states.
Accident and Critical Illness – For those unexpected life issues that may happen. Cash payouts to you.
Term Life and AD&D INS. – Free to full and part time employees.
Voluntary Life Ins. – Additional coverage for you to purchase for yourself, spouse and or children.
Short Term Disability – 2 levels to purchase for your needs.
Long Term Disability – Free to you while employed.
Employee Assistance Program – A comprehensive program for you and your family member which includes a national provider network for counseling services, life balance services, legal and financial services

Statement Regarding Initial Application:

In accordance with the Job Application Fairness Act, any applicant filling out this initial application will not need to disclose any age-identifying information. This standard is upheld in any additional documents submitted alongside this initial application. Any resumes, or additional documentation, that have information that would disclose an applicant’s age can be redacted at the applicant’s discretion.

For more information about this opportunity e-mail questions to HR@eph.org.

Equal Opportunity Employer: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.

The descriptions above are listed as is at the time of posting and could change as needed at any time in accordance with state, local and federal laws.

Salary : $17 - $22