What are the responsibilities and job description for the Customer Service Call Center Representative position at ESTUATE SOFTWARE PVT. LTD.?
Job Title: Telecommunications Attendant
Location: Stanford, CA 94305-Onsite
Description:
Under general supervision, Telecommunications Attendants act as the primary point of public contact to answer, process, page and direct calls serving the faculty, staff and students of the University, Medical Center and SLAC. This includes handling the critical calls associated with the Medical Center and Lucile Packard Children's Hospital. Telecommunications Attendants report directly to the Supervisor of the Operator Services Unit (OSU) and work under the daily routine direction of the shift Lead. Attendants work independently as well as share group responsibilities with other employees as needed.
Requirements:
- Experience working in a customer service-oriented environment, with demonstrated ability to handle high volumes of calls, preferably in a university or medical center setting.
- Polished telephone etiquette and manner, and ability to communicate clearly and effectively in English; reading, writing and spelling skills.
- Ability to interface effectively with high-level professionals, managers, supervisors, and other clients.
- Ability to exercise tact and diplomacy under pressure.
- Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute).
- Hands-on experience with MAC or DOS systems and console operations.
- Familiarity with automated paging systems.
- Ability to work in a team environment and effectively contribute as a member of a team.
- Have a thorough knowledge of Stanford (University, Medical Center, SLAC), of dispatch procedures and routines, and a knowledge of medical terminology and disciplines.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Shift:
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 2 years (Required)
- Cold calling: 2 years (Required)
Ability to Commute:
- Stanford, CA 94305 (Required)
Work Location: In person
Salary : $22 - $25
