What are the responsibilities and job description for the Desktop Support Engineer position at Esvee Technologies Inc?
Job Details
- Proficient with Windows and operating systems, and virtual environments on Mac OS
- Experienced with Service Now/ITSM ticketing systems and various SaaS applications (G-Suite, Slack, Okta, etc.)
- Trains and supports employees on application usage
- Delivers thorough and documented technical support using specialized tools (Zoom, LogMeIn, etc.) to effectively troubleshoot and resolve issues for both on-site and remote employees
- Collaborates effectively with various IT teams across multiple time zones to ensure seamless issue escalation, knowledge sharing, and continuous technical support coverage
- Demonstrates excellent customer service and communication skills, with the ability to explain technical concepts clearly to users of varying technical proficiency.
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