What are the responsibilities and job description for the Desktop Support Enginerr position at Esvee Technologies Inc?
Job Details
- Operating system imaging of laptops and desktops, scheduling, post imaging support & troubleshooting, remote operating system deployments, surplus equipment pickups, PC refresh, new hire system deployments
- Using knowledge and experience with Windows (XP/Windows7/Windows 10/Mac) to provide desktop hardware & software break/fix support.
- Troubleshoot and resolve desktop hardware, application, printing and networking issues.
- Resolve desktop issues according to defined IT/ITIL processes/procedures to meet service level objectives and user commitments.
- Using excellent people and customer service skills, manage user expectations and address escalations according to defined processes
- Maintain hardware asset databases
- Works with and collaborates with external vendor support teams to resolve issues
- Performs other duties as assigned.
SKILLS
- Experience with Windows (XP/Windows7/Windows 10/ Mac) providing desktop hardware & software break/fix support.
- Experience in remote troubleshooting.
- Experience on Ticketing Tool like Remedy, ServiceNow etc.
- Basic User & Security Group Active Directory administration
- Knowledge of Microsoft systems (Windows 7 & O365)
- Troubleshoot basic network issues such as VPN, RSA, OKTA.
- Knowledge of Microsoft Windows Operating systems and common COTS applications.
- Proactive and self-motivated with demonstrated ability to self-manage job responsibilities, adhere to defined processes and meet service level and customer commitments
- Outstanding people skills and customer service orientation
- Excellent interpersonal and communication skills, both verbal & written
- Team player who enjoys working in a dynamic, rapidly changing environment and can effectively deliver on job responsibilities within aggressive time lines
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
