What are the responsibilities and job description for the Helpdesk Support Analyst @ Richmond, VA position at Esvee Technologies Inc?
Job Details
Recent experience in a full-time Help Desk/Technical Support position
Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod
2 or more years of experience entering information and working with a trouble ticket, issue tracking system
Experience and proficiency with Microsoft, Visio, SharePoint and Office applications
Proven analytical and problem-solving abilities
Excellent verbal and written communication skills
Ability to work independently with minimal direction and as a team
Highly motivated and self-directed
Ability to present ideas in business-friendly and user-friendly language.
Ability to work independently with minimal direction and as a team
Highly motivated and self-directed
Knowledge of Active Directory
CompTIA A Certification
