What are the responsibilities and job description for the Customer Service Supervisor position at Etai's Food Inc?
Job Description
Job Description
Description : Job Summary :
The Customer Service Supervisor is responsible for overseeing a team of customer service representatives, ensuring efficient call center operations, and delivering excellent customer service. This role involves monitoring performance, coaching employees, handling escalations, and implementing policies to enhance productivity and customer satisfaction.
Key Responsibilities :
oLead and support a team of customer service representatives.
oMotivate and develop employees to improve their skills and efficiency.
oConduct training sessions to improve service quality.
oHandle complex customer issues and escalate as needed.
oEnsure timely and effective resolution of customer inquiries and quotes.
oMaintain a customer-centric approach in all operations.
oOptimize workflows to improve response time and efficiency.
oAssist and coordinate with other departments to resolve customer issues effectively.
oCommunicate and implement updates and policy changes to the team.
oHandles credits and adjustments.
oOther duties assigned by your manager.
Requirements : Qualifications
oHigh school diploma required; bachelor’s degree preferred or relevant experience
o1-5 years in customer service required, with at least 1 year in a lead role preferred.
oStrong leadership and coaching abilities.
oExcellent communication and problem-solving skills.
oStrong working knowledge of MS WORD, Excel, and Outlook
oStrong interpersonal skills
oAbility to multitask in a fast-paced environment.
oMay require flexible scheduling.
Reports to : Operations Manager
Closing date : 03 / 06 / 2025
Benefits :
Paid Sick Time Benefits
Health Insurance
401K Company Match available.
Compensation is based on level of experience, including education, years of experience compared to requirement, and food manufacturing industry experience. The range provided is a guideline and does not mean that all candidates or current employees will qualify for the high end of the range.
This job description is intended to describe the nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents. I have received, reviewed, and fully understand the job description, and I further understand that I am responsible for the satisfactory execution of the essential functions described therein, under any and all conditions as described.
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions
