What are the responsibilities and job description for the Electronic Repair Technician II position at ETC?
ETC is looking for our next great Electronics Repair Technician. This position is stationed in our High End Systems located in Austin, TX. As an Electronics Repair Tech, you are responsible for the timely and accurate repair of ETC’s ever-growing product lines, anywhere from lighting fixtures to lighting controls. Candidates should have an Associate's Degree or a minimum of 4 years of related experience, with 3 -5 years of job related experience and ability to troubleshoot and repair from system-level to component-level.
Our ideal candidate will also have a sense of curiosity, with the ability to solve problems and document solutions both individually and within a team. With nearly 50 years in the business, our products include classic and the most advanced technology, and we are looking for someone who has a desire to work on both ends of the spectrum.
ETC offers an industry-leading time off package with a whopping 28 days of paid time off (vacation, PTO, holidays) in your first year! Health benefits are available on day one, with fantastic coverage at reasonable rates. We’re 100% employee-owned via an Employee Stock Ownership Plan, and also offer pre- and post-tax 401k options.
- Repair of customer, loaner & sales demo equipment
- Repair equipment from system level to component level (including thru-hole and Surface Mount Technology (SMT))
- Ensure customer units are repaired within two weeks
- Ensures units are not returned for repair of the same problem
- Completes Repair portion of the RMA process, detailing what problems were observed and corrected, logging time and materials used, and providing warranty info when unit is ready to ship.
- Completes Engineering Change Request forms and forwards to Manufacturing Engineering when appropriate.
- Applies Engineering Change Notices (ECN’s), as needed.
- Works collaboratively with other technicians and other teams to ensure customer satisfaction. Offers possible solutions to Technical Services for problems occurring at customer sites ensuring they are useful and based on experience and product knowledge
- Works collaboratively with other technicians and other teams to ensure customer satisfaction
- Maintains and tests parts and assemblies
- Ensures PCBs tested in Repair Department have no repeat failures
- Ensures untested PCBs are not used or shipped
- Stocks shelves adequately at all times
- Orders parts when quantity hits re-order point
- Maintains a clean, organized and safe work environment
- Ensures soldering and other power tools, forced-air compressor are maintained and returned to the appropriate areas
- Represents the Department in Quality/Developmental Meetings, as needed
- Other duties as assigned
- Special projects and requests are completed in a timely and positive fashion.
- Associate’s Degree in Electronics, Electrical Engineering Technology, or 4 years of comparable experience in increasingly responsible positions in the related discipline.
- 3-5 years of job-related experience
- Experience in a team environment
- Experience with problem tracking tools
- Demonstrated ability to perform the duties of an Electronics Repair Technician I
- Demonstrated ability to work independently and perform multiple tasks without general supervision
- As an intermediate level Electronics Repair Technician, this position has previous troubleshooting electronic experience
- This position assumes greater independence in assignments as well as decision making
- At this level, the employee, having developed expertise in the line of work, resolves most of the conflicts that arise and determines the approach to be taken
- Completed work is reviewed only from an overall standpoint in terms of feasibility, compatibility with other work, or effectiveness in meeting requirements or expected results
