What are the responsibilities and job description for the Auto Mechanic / Diagnostic Technician position at eTeam, Inc.?
Job Title : Auto Mechanic / Diagnostic Technician
Duration : 12 Months
Location : Troy, MI
Job Description :
Automotive Mechanic / Diagnostic Trouble Shooter - performs maintenance, repairs, and diagnostic tests on vehicles inspection : Examining the vehicle's mechanical components and engine through software.
Diagnosing : Identifying problems with the vehicle
Explaining : Communicating with vehicle owners to discuss their concerns and explaining automotive problems and repairs to clients
provide direct support to Client dealerships for diagnostic software and hardware issues with complexity related to specific vehicle modules and systems to supplement the escalation process through the Technical Assistance Center.
Qualifications :
Proficiency in automotive hardware and software systems with its functionality
Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times
Experience working and managing communications, with multiple cross-functional teams / stakeholders
Trouble shooting Automotive controls
Vehicle support system
Automotive sensors
High attention to detail, and high level of professionalism
Proactive, self-motivated, self-starter, minimal supervision
Excellent analytical skills and strong decision-making skills committed to resolution and compliance
Strong organizational, time and workflow management skills
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