What are the responsibilities and job description for the Contact Center Specialist II position at eTeam Inc?
Mon – Fri 10-7 CST
Sat – 09 : 30 – 06 : 30 CST (not working on every Saturday)
Training time – in between 8-5 PM CST (M-F (4-5 weeks) after that shadowing / mentoring (3-5 weeks) – onsite training is required (all 5 days / week)
Work Schedule – 4 days / office (it may change as per the business requirement – can be 5 days / week too)
- The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services.
- Under moderate supervision, this job is the first line of support to resolve routine customer issues.
- The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.
Key Responsibilities and Duties :
Educational Requirements :
High School Preferred;
Work Experience :
No Experience Required;
Physical Requirements :
Sedentary Work. Career Level 2IC.
