What are the responsibilities and job description for the Customer Service - Customer Service Rep Customer Service Rep position at eTeam Inc.?
Job Title : Customer Service Rep
Location : 100% Remote
Duration : 06 Months contract with potential for extension
100% Remote for 6-month project with possibility for conversion or extension if candidate works well.
Hours : Let candidates know that Start times range from 6 : 30am -9 : 30am MST and shifts end at the latest 6 : 30pm MST. All time zones welcome to apply, but they will be placed in those shift times that currently have a need.
Interviews will be held via Teams on camera with manager.
Job Description :
Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications. Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems. Follows up with users to ensure problem resolution. Develops and maintains documentation of all activities.
Basic Qualifications
- High school diploma or equivalent
- Six months to one year of experience in the telecommunications or applications programming field or job related experience
Preferred Skills / Experience
