Demo

Customer Service Specialist II

eTeam Inc
Lewisville, TX Full Time
POSTED ON 1/24/2025
AVAILABLE BEFORE 4/23/2025

CW-Customer Service Specialist II :

  • The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services.
  • Under moderate supervision, this job is the first line of support to resolve routine customer issues.
  • The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.

Key Responsibilities and Duties :

  • Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
  • Provides outstanding customer service to ensure service levels are achieved and exceeded.
  • Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
  • Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Refers customers to published materials, secondary sources, or more senior staff.
  • Documents customer feedback and complaints.
  • Educational Requirements :

    High School Preferred;

    Work Experience :

    No Experience Required;

    Physical Requirements :

    Sedentary Work. Career Level 2IC.

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Customer Service Specialist II?

    Sign up to receive alerts about other jobs on the Customer Service Specialist II career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $35,979 - $45,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $98,363 - $136,806
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at eTeam Inc

    eTeam Inc
    Hired Organization Address Omaha, NE Contractor
    Job Title: Data & BI Analyst Job Duration: 12 months contract Job Location: Omaha, NE- 68144 Remote OR Hybrid/Pref to Om...
    eTeam Inc
    Hired Organization Address Topeka, KS Temporary
    Job details Job Title : Construction Planner Location : Topeka, KS Duration : 12 Months contract Pay Rate : $32.5 an hou...
    eTeam Inc
    Hired Organization Address Grand Junction, CO Contractor
    Duties Job Summary: Performs independent nursing functions and delegated medical functions in accordance with accepted p...
    eTeam Inc
    Hired Organization Address Saint Paul, MN Full Time
    Job : Software Engineering Duration : 8 Months Location : Remote Pay Rate : $97.74 / hr. W2 Job Description : TOP 6 REQU...

    Not the job you're looking for? Here are some other Customer Service Specialist II jobs in the Lewisville, TX area that may be a better fit.

    Customer Experience Specialist

    Billingsley Property Services II, Inc., The Colony, TX

    Customer Service Representative

    Saxet Equity Holdings Live Oak II, Irving, TX

    AI Assistant is available now!

    Feel free to start your new journey!