What are the responsibilities and job description for the Experience Specialist position at eTeam Inc?

Title : Experience Specialist

Location : Plano, TX (Hybrid- 4 day remote, 1 day onsite. Following 2025 Sep, 4 day onsite, 1 day remote)

Duration : 12 Month

Interview process : 1 round, video conference interview

What we’re looking for

looking for a passionate and highly-motivated “Experience Specialist” to join the Ask HR Team.
The primary responsibility of this role is to provide a high level of customer service to members of Team by accurately and rapidly answering their questions via written responses using our custom online tool.
Reporting to the Senior Manager of HR Transformation, the person in this role will support the Team’s objective is to transform the way HR engages with anyone on Team.

Requirements :

Qualifications / What you bring (Must Haves) – Highlight Top 3-5 skills

Customer-first mindset and attitude; previous customer service experience

Strong written and verbal communication skills; proficiency with the English language

Proven ability to collaborate with a wide range of people at all levels in the organization

Proven ability to maintain a high degree of confidentiality

Willingness / passion for managing a high-volume of tasks while maintaining a high-degree of accuracy and attention to detail

A positive team attitude that looks to learn and grow everyday

Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams)

Ability to quickly learn new software

High School Diploma or equivalent (GED) or higher degree

Added bonus if you have (Preferred) :

Proficiency in Spanish, French, and / or Japanese

Advanced writing and content management experience

Awareness of Design Thinking

College degree

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Experience Specialist

What are the responsibilities and job description for the Experience Specialist position at eTeam Inc?

What is the career path for a Experience Specialist?

Job openings at eTeam Inc

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