What are the responsibilities and job description for the Field Engineer position at eTeam Inc?

Pay Rate : $28 - $32 / Hour

Essential Job Functions :

Provides on-site field support to customers including installation, and servicing and repairing complex systems and equipment. This is a Window environment with many specialized systems used within the Distribution Center
Resolves customer problems in the areas of hardware / software installation, repair, upgrade and maintenance. Resolves more complex installations and maintenance issues.
Instructs customers in the operation and maintenance of systems / equipment.
Ensures issues are referred to the appropriate personnel / service areas for follow up, testing and troubleshooting.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Performs complex analysis and prepares reports on system problem trends and issues.
Provides leadership and work guidance to less experienced personnel.

Basic Qualifications :

High school diploma or G.E.D.

Six or more years of field support experience

Experience working with the company's hardware, software and equipment products

Experience working with customer technology and support requirements

Other Qualifications :

Good interpersonal skills to resolve field support problems

Strong analytical and problem solving skills

Good communication skills

Good time management and organizational skills

Ability to resolve complex hardware / software and equipment problems

Ability to provide guidance to other field engineers

Work Environment :

Distribution Center and Office type environments

May require weekend work, a rarer occurrence

May require shift work, a rarer occurrence

Salary : $28 - $32

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