What are the responsibilities and job description for the Program Manager, Business Process Excellence position at eTeam, Inc.?
Job Title : Program Manager, Business Process Excellence
Location : New York, NY
Duration : 12 Months
Job Overview
The Business Process Excellence Program manager will be accountable for :
executing and evaluating the Business Process Excellence Program
providing training, coaching and guidance to the Global controllership team
facilitation and management of process improvement initiatives
This includes engaging with employees across all levels of the organization to identify and scope Business Process Excellence related improvement opportunities, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer and employee experience.
The successful candidate will be a fast, clear and independent thinker who is naturally curious about end-to-end processes, is metrics and number savvy with an analytical mindset, has proven change management experience and has the ability to thrive in a fast-paced, customer-centric and ever-changing environment.
Responsibilities :
Business Process Excellence Program execution
Design, plan, organize, facilitate and follow-up on trainings, projects and events with the ability to switch back and forth between facilitative leader and driver as situations dictate
Coaching of cross functional teams to ensure delivery of disciplined, data-driven, well-documented improvement initiatives
Train and coach teams on KPI selection and design
Encourage, motivate & foster an environment for teams to be receptive to change
Global tracking of strategic goals and projects and facilitation of annual strategy planning
Recognize and address improvement roadblocks for teams and organization
Other duties and projects as assigned.
QUALIFICATIONS
Bachelor's degree level and a minimum of 5 years' experience in a program or project role or an equivalent combination of education and experience.
Lean Six Sigma certification (e.g. . belt, black belt, master black belt or other)
Experience in change & project management, stakeholder management and influencing people without authority
Excellent written and verbal communications
Ability to communicate with all levels of staff, management and senior leadership
Capacity to think strategically and innovatively
Desired Characteristics
Strong self-starter, able to consistently deliver without requiring significant oversight and direction.
Strong political acumen, able to tailor style and approach to influence teams and individuals to gain the commitment and performance required to deliver on our strategic goals.
Pro-active approach to delivery, identifying and neutralizing threats to success; positive approach to addressing conflict.
Previous experience working with remote teams, international experience a considerable plus.
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