Plays an active role by providing support in the achievement of goals and assisting with all types of work across the department. Work effectively with the team to achieve individual, team and departmental objectives. (Daily task, duties, requests, order follow-up, creating reports, etc. – routine and repetitive).
Interchangeably work between answering calls and servicing concurrent digital messages (i.e., phone, SMS text, email, etc.) while completing various tasks related to customer service and assist with general information requests.
Coordinates and interacts effectively with other departments including but not limited to HR, Sales, Production, and Shipping Departments to ensure high level of customer service and timely expedition of requests.
Other duties as assigned.
People and Culture
Empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer and business partners.
Collaborate and partner with appropriate business owners to ensure customer experience is delivered.
Critical Skills / Capabilities :
Attention to Detail : Follow established processes and procedures to ensure accuracy of work (Do it right the first time)
Customer-Oriented : Ability to operate with organization’s best interests in mind; Demonstrates importance for satisfying external and / or internal customers; Efficiently communicates to ensure alignment and satisfaction.
Communication : Proactive, prompt, and respectful correspondences; essential listening skills with ability to accurately problem solve
Collaboration : Works effectively with others to complete a task or achieve a common objective; ability to cooperate in team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others
Problem-Solving : Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates problem solving skills by using a logical, systematic, or sequential approach; suggest alternative products or services to meet customer needs when appropriate; defers highly complex issues to higher levels.
Growth and Results Oriented : Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity.
Organizational Skills : Planning, monitoring, and prioritizing tasks to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives through multi-tasking and ability to forward-think.
Time Management : Ability to structure time to meet customer demands; demonstrate flexibility to balance your schedule, tasks, and responsibilities to complete things on time.
Technical Skills :
Required - Microsoft Office – Outlook, Teams, Excel, Word, PowerPoint
Preferred - System Experience (e.g., HRMS – People Soft, LMS – Cornerstone, ATS – Avature)
Other Qualifications :
To perform the duties of the job, this role requires :
Frequently using fingers to type with two hands.
Frequently reaching by extending fingers on one hand
Frequently reaching by extending one or two arms
Frequently using fingers to grasp with one or two hands.
Frequently using fingers to pinch with one or two hands.
Occasionally exerting force by pulling up to 10 lbs. of weight.
Occasionally exerting force by pushing up to 10 lbs. of weight.
Occasionally exerting force by lifting up to 10 lbs. of weight.
The spoken exchange of ideas to be performed loudly 50-75% of the time.
The spoken exchange of ideas to be performed quickly 50-75% of the time.
The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts.
The ability to quickly interpret and process large quantities of information verbally and through written communications.
Work Environment :
On-site office
Constantly works indoors, in an environment that is climate controlled.
The role is frequently sedentary, which entails sitting or being stationary.
Occasionally stands or walks for 1-2 hours at a time.
Noisy work environment; maintain strict adherence to safety rules and regulations.
Experience :
Required : HR administrative or related office work experience
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