What are the responsibilities and job description for the Administrative Services / Clerical - Customer Service Representative 4 position at eTeam?
Job Title: Customer Service Representative 4
Location: Peoria, IL
Duration: 24 Months
Hybrid (3 days in office per week)
Position’s Contributions To Work Group
Typical Task Breakdown
Education & Experience Required
(Required)
Candidate will be working in the credit card company’s software. MS Excel (Pivot Table, V-Lookup knowledge is desired).
(Desired)
Ability to learn new systems/software quickly.
SAP Concur experience.
Workday experience.
Previous credit card administration experience.
Expense book reconciliation.
Bookkeeping/accounting background
Soft Skills
(Required)
Team player. We have a high functioning team environment and need a candidate that can contribute effectively.ce agents may be inbound, outbound or a combination of both.
ET_SM01
Location: Peoria, IL
Duration: 24 Months
Hybrid (3 days in office per week)
Position’s Contributions To Work Group
- Adding new card holders to summaries and balancing summaries
- Reconciling accounts
- Creating reports for adding receipts, expense types, and itemizations
- Responsible for refunds
- Keeping an eye out for activations and providing activation tips
- Assisting with leave of absences
- Backfill
Typical Task Breakdown
- Adding daily numbers and new cardholders to summaries
- Submitting terminations
- Add files to bank summaries
- Answering emails on aged and aging expenses
- Answering questions about procurement card and travel card
- Working closely with team
- Individual and team tasks
- Office environment; in office 3 days per week
Education & Experience Required
- High school diploma or GED required.
- 8-10 years customer service related experience required.
- Strong communication skills (email and verbal). Ability to assist unsatisfied customers in a positive manner. Responses should be professional and business appropriate.
- Self-starter with strong initiative. Little to no follow-up required.
- Able to easily identify what work should be prioritized.
(Required)
Candidate will be working in the credit card company’s software. MS Excel (Pivot Table, V-Lookup knowledge is desired).
(Desired)
Ability to learn new systems/software quickly.
SAP Concur experience.
Workday experience.
Previous credit card administration experience.
Expense book reconciliation.
Bookkeeping/accounting background
Soft Skills
(Required)
Team player. We have a high functioning team environment and need a candidate that can contribute effectively.ce agents may be inbound, outbound or a combination of both.
ET_SM01
