What are the responsibilities and job description for the Customer Account Specialist position at eTeam?
Job Title : Credit and Collection Analyst II / Customer Account Specialist
Location : Johnston, IA 50131
Duration : 12 Months Contract
Shift : 1st shift, Work shifts will be between the hours of 6 : 55am to 6 : 05pm Central
40 hours per week, OT is allowed but not mandatory
Pay rate : $21 / hr. on w2 without benefits
Job Description :
Person will sit remote, but would be ideal if they are local so can come onsite if needed.
Seek recent college grads or even highschool grads with good interpersonal / communication skills and people who are ready and willing to learn.
As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers.
In addition, you will :
- Use telephone negotiating techniques to build and maintain company, customer and dealer relationships
- Review payment history and account information
- Update / confirm debtor information
- Negotiate payment plan modifications according to established policies and procedures
- Administer collection efforts within federal and state regulations and company policy
- Assist with account resolutions for misapplied cash and refers problem accounts to supervisors We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment. A Bachelor's degree in business
or a related discipline is preferred.
We also require :
A strong candidate will also have :
Campaign Code : ET_VK01
Salary : $21
