What are the responsibilities and job description for the Customer Service-CW Customer Service-CW position at eTeam?
Job Title: Customer Service
Location: Remote in Pittsburgh; Camp Hill; Parkersburg, W, Wilmington DE
Duration: 5 Months (Possibility CTH)
Job Description
Location: Remote in Pittsburgh; Camp Hill; Parkersburg, W, Wilmington DE
Duration: 5 Months (Possibility CTH)
Job Description
- Must be local to any of the following offices: Pittsburgh; Camp Hill; Parkersburg, W, Wilmington DE.
- Must reside within a 45-minute commute from any of these 3 offices.
- Will work remote but may be required to work on site in either the Pittsburgh or Camp Hill location.
- Will be required to be onsite 1-2 times per quarter (subject to change per business needs).
- You will be required to go onsite if facing system or equipment issues
- Candidates must have a form of transportation to get to the office
- High speed home internet is a requirement.
- Upon equipment failure, you would be required to go into the office that day to exchange any non-working equipment
- Start date: 2/17/25 (There will be no other date allowed due to training. Please make sure your candidates can start on this date before submitting. Please make sure your candidates do not have any vacation time planned during the first 3 months of this assignment.)
- Candidates must be available to work ANY shift between 8:00am to 8:00pm.
- Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
- Bilingual Spanish speaking candidates are welcome and encouraged to apply
- This is high energy role and requires individuals who can adapt to changes quickly
- Will work in a fast-paced environment
- Must have empathy and the ability to control conversation/call
- High school/GED required
- Must have customer service experience
- Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
- Soft skills are very important to this role and require a level of professionalism and caring.
- Attendance is critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination.
- Must be able to work any shift between 8:00AM - 8:00PM
- Must be open to working the 11:30AM - 8:00PM shift, which is a daily shift
- Professional behavior, on camera training and adherence to the current Work from Home policy is required.
- Work from home is not a substitute for child-care or elder care. You must be on camera and an active participant in the class.
- Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phones.
