What are the responsibilities and job description for the Dispatcher position at eTeam?
Job Title : Dispatcher
Job Location : Hayward, CA
Duration : 03 Months
Shift : M-F 9am-6pm
Job Description :
Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.
Key Job Activities :
- Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups / missed stops
- Provides highest level of customer service to all customers in line with Customer 1st objectives
- Monitor, process, and escalate SFDC cases to supervisor
- Assist walk-in customers
- Assists drivers with problems / issues as issues arise (during the day or at the end of the route)
- Reviews driver's paperwork and files paperwork
- Review and updates routes, new customers based on daily communication, reroutes existing customers as required
- Ensures that routes are balanced daily
- Assists Trans Supervisor / Manager as needed / directed
- Update SAP data / notes
- Communicate performance standards and objectives
- Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
- Always maintains a safe and compliant workplace
- In the absence of a manager / supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
- Perform other duties and responsibilities, as assigned
Education :
High School or Equivalent
Experience (North America & LATAM) :
