What are the responsibilities and job description for the Field Delivery Guide / Customer Service Guide position at eTeam?
Job Title : Field Delivery Guide
Duration : 1 month
Location : Denver, CO, 80205
Pay Rate : $25 / hr on W2
Job Description :
Customer experience is at the forefront of how we create beautiful memories that our customers will love.
This role requires a high level of energy, initiative, and deep understanding of the customer's journey.
To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.
We're looking for someone who loves people and is excited to take every opportunity to over-deliver when it comes to delighting and interacting with our customers.
Responsibilities :
Engage with customers and identify the unique needs to create an individualized experience with customer deliveries.
Support new and existing customers as a product expert.
Execute local registration documents with customers during delivery.
Execute local registration documents with customers during delivery.
Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are up to client's excellence.
Complete additional work and tasks as requested by the leadership team .
Qualifications :
1 years' experience in customer service; previous EV experience a plus.
High School Diploma or GED required.
Ability to work a flexible schedule to support customers on nights, weekends and / or holidays.
Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms.
Must have a valid driver's license in the state / province of residence that you will be driving / operating a vehicle (or state that you are commuting daily to / from).
No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period.
Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
Ability to obtain and maintain local sales licenses if applicable in your state / province.
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