What are the responsibilities and job description for the Field Technical Support Rep-3 position at eTeam?
Mac Responsibilities :
- Provide Technical Support : Offer comprehensive technical support for MacOS devices, ensuring timely resolution of hardware and software issues.
- Device Management : Utilize JAMF and MaaS360 to manage and deploy Apple devices, ensuring compliance with organizational policies and security standards.
- User Assistance : Assist end-users with troubleshooting and resolving technical issues related to MacOS, including account support, application support, and network connectivity.
- System Maintenance : Perform regular system updates, patches, and maintenance tasks to ensure optimal performance and security of MacOS devices.
- Documentation : Maintain accurate records of support requests, resolutions, and device configurations using IT service management tools. = Can be omitted since it is not exclusive to Macs
- Training and Guidance : Provide training and guidance to end-users on best practices for using MacOS devices and related software.
- Collaboration : Work closely with other IT team members to implement and support IT projects, ensuring seamless integration and operation of MacOS devices within the organization's IT infrastructure.
- Security Compliance : Ensure all MacOS devices comply with security policies and procedures, including encryption, antivirus, and data protection measures.
- Incident Management : Respond to and resolve incidents in a timely manner, escalating complex issues to higher-level support when necessary.
- Continuous Improvement : Stay updated with the latest MacOS developments, JAMF, and MaaS360 features, and recommend improvements to enhance IT support services.
Other responsibilities :
Work Environment :
