What are the responsibilities and job description for the IT Technician position at eTeam?
Job Title: IT Technician
Location: Bothell, WA 98021
Position type: Contract, 6 Months contract to hire
100% Onsite role
Responsibilities
Job description:
Location: Bothell, WA 98021
Position type: Contract, 6 Months contract to hire
100% Onsite role
Responsibilities
Job description:
- Assists in investigating and resolving complex installations and maintenance matters of significance.
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis and prepares reports on system problem trends and issues
- Over 5 years of IT Support experience
- Over 3 years of experience in repairing PCs, Laptops, and Monitors.
- Over 3 years of experience in hardware device replacements
- Strong ticketing experience
- 5+ of field support experience
- Ticket and asset management
- Strong hardware/software installation, support, and troubleshooting
- Windows XP, 10, and 11 experience
- Mac OS and iOS support
- Network Printer, HP configuration, consumable swaps, and moves
- Experience with Active Directory, MS Office, phone security, OS365
- Requires Networking troubleshooting and support
- Support skills for VPN connectivity and security
- Configuring new PC’s/notebooks via imaging, SCCM and standalone
- Remote Install software/hardware and support
- Knowledge of basic networking concepts and Hands&Eyes support
- Lift and carry up to 40lbs
- High school or G.E.D.
- Lenovo or other vendor certifications
- CompTia A+, Network+/Security+ (Preferred but not required)
- Apple training (preferred but not required)
- Office environment
- Walk up kiosk/ vending and lock / network printers
- Data Center or Telco Closet
- May require weekend work for Critical and High Priority support only
- Will require shift work/On-call coverage
