What are the responsibilities and job description for the Senior Computer Systems Specialist position at eTeam?
Job Title: Senior Computer Systems Specialist
At eTeam, we are seeking a skilled
Senior Computer Systems Specialist to join our team. In this role, you will be responsible for providing technical support and maintenance for our computer-related products, including desktops, laptops, printers, network devices, and software.
Responsibilities:
- Provide technical support for software, hardware, and networking issues.
- Maintenance and support of legacy products.
- Support Core and server products.
- Perform disk replacement on enterprise storage products.
- Install and maintain PCs and associated software, networks, servers, and peripherals.
- Support network products from operational and maintenance perspectives.
- Perform installs, moves, adds, and changes as required.
- Test and certify PCs, networks, servers, and client-approved applications.
- Provide follow-up on problems or escalations.
- Maintain a high degree of professionalism in actions, demeanor, and dress, ensuring customer satisfaction throughout the service delivery transaction.
- Ensure client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
