What are the responsibilities and job description for the SMS Operations Specialist position at eTeam?
Role : SMS Operations Specialist
Location : 100% Remote
Duration : 12 Months
Job Description :
We are looking for a detail-oriented SMS Operations Specialist to join client on a contract basis. In this role, you will be responsible for monitoring, identifying, and triaging issues related to SMS, and working with third-party companies to resolve SMS deliverability and verification failures. You will collaborate closely with our engineering and product teams, providing updates on SMS-related trends and challenges.
This role will involve reviewing messages exchanged between merchants and their customers, some of which may contain explicit content. As such, the ability to handle sensitive information discreetly and professionally is essential.
Key Responsibilities :
- Monitor internal communication channels and tooling for issue discovery, troubleshooting, and triage.
- Work with third-party vendors to resolve SMS deliverability issues, verification failures, and other operational challenges.
- Review and analyze SMS messages, ensuring compliance with regulations, while handling sensitive content responsibly.
- ssist in resolving operational issues related to messaging between merchants and their customers.
- Provide regular updates and insights to engineering and product teams regarding SMS performance, trends, and emerging issues.
- Collaborate with engineering and product teams to improve internal tooling and process.
- Maintain detailed logs of issues and resolutions to support continuous improvement efforts.
Qualifications :
Preferred Experience :
Education
