What are the responsibilities and job description for the Solution Architecture & Planning - Enterprise Solution Architect position at eTeam?
Job Title : Enterprise Solution Architect
Location : Remote
Duration : 4 months
Must have skills : 1. Nexedia
2. Testing
Primary job duties / responsibilities :
- This project will include setting up queries and analytics and customizing reports and dashboards for a NICE Nexidia Implementation. The project is for a state client.
- Solution Architect will design the technical configuration required for the Nexidia to support the automation of the client's call QA rubric.
- This role involves evaluating call intents, call trees, and escalation and reporting requirements.
- This role will collaborate with stakeholders to ensure the solution delivers measurable value while adhering to configuration best practices.
Nice-to-have skills : Public Service
