What are the responsibilities and job description for the Specialist, Research Engagement Services I position at eTeam?
Job Title : Specialist, Research Engagement Services I
Job Location : Irving, TX 75039 / Fort Myers, FL 33913 (remote within commutable distance)
Job Duration : 4 Months possible extension
Required
Database
Excellent written and verbal communication skills
Time management
Organizational skills
Additional
Problem solving
Retail sales
Queue management
Customer service oriented
Job Description :
The primary responsibility of the role is to support Client's Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams. The hours for this position are 8am - 5pm ET
Key responsibilities include :
Monitoring assigned email boxes and promptly processing emails into client's CRM database during working hours.
Creating Service Requests (SRs) in client's CRM system as the requests are received.
Monitoring a general queue for SRs and promptly routing them to the appropriate teams
Provide training and shadowing for new associates in this role.
Maintaining a record of emails processed
On a typical day you will :
Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values.
Work with teammates and build strong working relationships with the client's Research & Advisory Expert community.
Receive unlimited access to all client's research content.
Skills : Desired Skillsets :
Excellent written and verbal communication skills
Ability to provide world-class service by engaging directly with internal partners and clients
Strong customer service mindset
Strong time management and organizational skills
Ability to prioritize tasks effectively
Attention to detail
Ability to use problem solving skills to highlight urgent issues, when needed.
Ability to learn new systems and tools quickly
Ability to work independently and as part of a team
Ability to work with cross functional teams
Preferred : Prior work experience in customer service
Preferred : Experience working across multiple time zones
Education :
Must have completed Bachelor's degree for consideration
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