What are the responsibilities and job description for the Systems Administrator 2 position at eTeam?
Job Title: Systems Administrator 2
Location: West Fargo, ND
Duration: 12 months; potential to be extended
Fully Onsite
Monday-Friday; 1st shift
Position’s Contributions to Work Group:
• PC and mobile hardware and software support for factory devices including corporate deployed IT assets at the Fargo facilities
• Provide support for PC operating system and security patch updates/deployments for factory floor devices
• Diagnose hardware failures or vulnerabilities and replace failed part, replace PC or coordinator repairs with 3rd party vendor
• Basic understanding of network infrastructure (switches, routers, cabling, architecture understanding)
• Performing basic network and server equipment installation under the direction and support from the infrastructure team.
• Assist with application/software related incidents, problems or vulnerabilities and/or coordinate with the software provider for resolution as needed
• Provide Root Cause Analysis on issues impacting computers on the factory floor or site-specific client/server solutions and make necessary corrections or make recommendations to the site on changes to improve/resolve impact
• Assist with supporting developed applications including initial troubleshooting
• Assist with ERP and other site-specific account administration as needed
• Assist with non-standard account administration in Active Directory
• Assist with other factory IT projects and initiatives as requested
Reason/motivation for request:
- Backfill
Typical Day or Week in the Role
Typical task breakdown:
- Attending discussions with local business partners, corporate IT, and collaborating with other IT on-site team members to provide status updates and determine next steps.
- Complete installation of site-specific software on desktops and coordinate deployment of assets to the factory floor work centers.
- Trouble shoot network infrastructure or desktop assets at the local facility.
- Work on IT projects for LAN/WAN, desktop, or audio/video improvements.
- Work with a production supervisor or office worker to remediate a client/server technical issue.
Interaction with team:
- 2 other folks on team onsite; worker will be supporting internal customers within CAT
Work environment:
- Onsite
Candidate Requirements
Education & Experience Required:
- Minimum requirement is associate’s degree
- Minimum requirement of two to four years professional IT experience.
Technical Skills
(Required)
- 2-4 years professional IT experience in each of the following:
- Desktop PC related hardware/software technology
- Backend infrastructure (server, storage, database, network)
(Desired - Nice to have)
- ITSM services: Incident, Problem, Vulnerability management, including restoration of service, root cause analysis, and permanent corrective action.
- Administrator level access for desktop assets, LAN/WAN hardware and IT infrastructure software for configuration.
Soft Skills
(Required)
- Excellent communication skills
- Customer focus
- Self-starter; takes the initiative.
- High organizational skills
- High accountability
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