What are the responsibilities and job description for the Customer Service Representative | Monday-Friday position at Etech?
Customer Service Representative
No Weekends Required OR Major holidays!
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Pay
- Tuition & Day Care Reimbursement
- Community Involvement Opportunities
- Paid Time Off
- Rewards & Recognition for Stellar Performance
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Medical, dental, vision & life insurance.
- Company match for 401K
What You’ll Be Doing:
- Take inbound or make outbound calls to customers to discuss insurance loss draft claims
- Update customer information based on call interaction
- Provide quality service to clients through knowledge of products and services
- Handle all escalations with diplomacy, tact and respect.
- Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
- Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
- Perform loan checks and review loan history
Qualifications
- Proficient in English with strong communication skills
- Experience in customer support and client services
- Excellent phone etiquette and data entry abilities
- Familiarity with Microsoft Office and general computer skills
- Previous experience in a call center environment is a plus
Job Type: Full-time
Pay: $12.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- Day shift
Education:
- High school or equivalent (Required)
Ability to Commute:
- Nacogdoches, TX 75964 (Required)
Work Location: In person
Salary : $12