Desktop Support Technician

Starting pay is 40k and then 42k after a 90-day positive review and completion of the A certification

Shift will be 8AM - 5PM Monday - Friday, with rotating weekends.

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

About Us:

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

Visit us: www.etechgs.com

What We Offer:

· Personalized Coaching and Specialized Training and Development Sessions

· Competitive Salary

· Tuition & Day Care Reimbursement

· Medical, Life, Vision, and Dental Insurance

· 401k Matching Program

· Supplemental Insurances

· Casual Dress Code

· Community Involvement Opportunities

· Paid Time Off

· Opportunities for Advancement (Over 90% of our promotions are internal)

What You’ll Be Doing (Responsibilities):

· Identify, research and resolve all technical issues

· Perform workstation hardware diagnostics and repairs

· Add and modify users in Active Directory and Microsoft Exchange Server

· Troubleshoot third party applications

· Troubleshoot user profile issues

· Troubleshoot performance issues

· Troubleshoot printing issues

· Configure, network and share printers

· Print server management

· Manage users in hosted services (i.e.: Office 365)

· Configure wireless access points and troubleshoot wireless connectivity

· Know how to install routers, switches, and access points at customer location

· Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages

· Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server

· Troubleshoot file permissions issues

· Troubleshoot performance issues that affect user experience

· Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

What We Expect You To Have (Skill set, expertise and education qualification):

· Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)

· Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)

· Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.

· Must complete A certification within 3 months of employment.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Customer support: 1 year (Preferred)

Work Location: In person

Salary : $1,000 - $40,000