What are the responsibilities and job description for the Inbound Customer Service Representative position at Etech?
Customer Service Representative
No Weekends Required!
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Pay
- Tuition & Day Care Reimbursement
- Community Involvement Opportunities
- Paid Time Off
- Rewards & Recognition for Stellar Performance
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Medical, dental, vision & life insurance.
- Company match for 401K
What You’ll Be Doing:
- Take inbound calls/chats
- Update customer information based on call/text interaction
- Provide quality service to clients through knowledge of products and services
- Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
- Assisting members with their accounts that have had issues in the past as well as fix their current issues. Once this task is complete, agents will contact the said member and provide them an explanation on how to fix the issue or tell them the issue is resolved and they can now use what wasn't working before.
Job Type: Full-time
Pay: $12.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- Call center
- In-person
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Ability to Relocate:
- Nacogdoches, TX 75964: Relocate before starting work (Required)
Work Location: In person
Salary : $13
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